Frequently Asked QuestionsDrink Coffee | Save Animals
Turn Your Daily Ritual Into An Act of Kindness
Where do you ship?
We are proud to now offer shipping to Canada, Hawaii, and Alaska with a minimum order amount of $40 USD at a flat $15.00 shipping cost. That means you can get your Hugo Coffee fix without breaking the bank! So what are you waiting for? Place your order today! 🐾
Oh no! I forgot to enter the exclusive code for the fundraiser partner to get my donation!
NOT to worry! Yes, we issue a code for customers to enter at checkout that is specific to our fundraiser partner of the week, but this is more for internal purposes for us to track the fundraiser’s reach. We donate $2.50 for every item sold, regardless of if the code is entered at checkout!
Which grocery stores carry Hugo Coffee Roasters?
Hugo Coffee products are available in four Whole Foods locations in Utah, Harmons (Utah), Bristol Farms in Southern California, and Harris Teeter on the East Coast and Southern region!
What is the shelf-life of your coffee?
The Best By date on our coffees is nine months from the day it was roasted. All of our bags are nitro-flushed. What is nitro-flushed, you ask? Nitrogen flush is the process of using nitrogen gas to remove oxygen from our packaged coffees, thus increasing its shelf life and freshness!
Who is Hugo Coffee Roasters?
Hugo Coffee is a female-founded & certified coffee roaster located in Park City, UT. We are on a mission to save animals by selling fantastic coffee nationwide. Our roastery is where we process ethically and sustainably harvested beans to produce the range of coffees we sell online, in grocery, and through other retail partners.
What exactly is the Hugo Coffee Roasters’ giveback program?
All of Hugo Coffee Roasters’ employees have two things in common; we love coffee and animals (not necessarily in that order). So in 2018, we married our passions and launched our animal rescue giveback program. We support small animal rescues and sanctuaries in many ways, primarily by holding weekly weeklong online fundraisers whereby we donate $2.50 for every item sold online during the course of an entire week to a specific, small animal rescue or sanctuary. We know that these smaller rescues are volunteer-based, cash-strapped organizations that need help the most, and we want to have an immediate impact so they can continue to help animals of all species!
How does Hugo Coffee Roasters determine who to partner with?
Our fundraising partners often reach out to us! Do you run a 501c3-approved (or are in the process of becoming 501c3-approved) rescue or sanctuary or have a rescue or sanctuary you would like to nominate to be a fundraiser partner? We would love to hear from you! Please reach out to us at email@example.com and let’s get your favorite organization on our fundraiser calendar!
Where do your coffee beans come from?
We source our 100% Arabica coffee beans from Brazil, Colombia, Costa Rica, Peru, Mexico, and Tanzania.
I am a wholesale buyer. How can I get Hugo Coffee Roasters’ products in my establishment?
Drop us a line at: firstname.lastname@example.org, and we can discuss pricing and shipping! We are open to opportunities throughout the 48 contiguous United States.
My organization is having a fundraiser event. Would Hugo Coffee Roasters donate items for our silent/live auctions and/or raffle?
We are happy to donate items to animal-related fundraising events! Send us an email at email@example.com with the dates and details of your event!
I see there is a dog on your packaging. Do you only give back to dog rescue?
Nope! Claudia’s handsome rescue dog, Hugo, is the inspiration behind the brand, but we want to help ALL animals! Through our giveback program, we have helped dogs, cats, cows, pigs, goats, chickens, bunnies, and many more species! We always say we don’t care what animals we are helping, as long as we are helping!
Why Quality Roasting Makes the Difference
Are you drinking the freshest cup of coffee possible? Freshness comes down to roasting. Learn how quality roasting improves the coffee experience.
How to Make Your Own Dog Food (Plus Recipes)
Do you want a healthier or fresher alternative to store-bought dog kibble? Learn how to make your own dog food at home with these recipes dogs love!
Meet the Rescue Pets of the Hugo Team
Dog homelessness is a heart breaking issue that the team at Hugo Coffee Roasters are working to solve. Meet the rescue pets of the Hugo team here!
Join the Hugo Pack & Save
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